We install, implement, and maintain applications specifically designed to address the most critical needs of car dealerships today. Those needs are:

  • Creating More Customers
  • Selling More Vehicles to Repeat Customers and Referrals
  • Recapturing customers that haven’t returned for service
  • Prospecting your UIO for customers that never used our Service Department

We monitor and measure compliance and coach employees to perfection

High-touch/High-tech, No-nonsense, Real-world

Customer creation, customer experience, and customer retention applications that are specifically designed for car dealerships. We leverage best practices of person-to-person Customer Service and Technology to bring you High-touch/High-tech processes and systems that insure correct and consistent Front Line Employee behaviors that produce the following results:

  • We bring manageable tools and training to your store to assist you in bulletproofing your CSI scores, increasing revenue and modifying employee behavior, allowing you to focus more of your time on selling cars.
  • We positively change your dealership’s culture, bulletproof your CSI, improve customer experiences, increase customer loyalty, sell you more cars through repeat purchases and referrals, and help recoup millions of the service dollars most dealerships lose to Jiffy Lube, Wal-Mart, Pep Boys, Tire Stores and the like.
  • We do that by installing and implementing unique methodologies in the sales and service departments, providing manageable tools and training, and modifying employee behavior, allowing you to focus more of your time on selling more cars and holding more gross.
  • We install and implement no-nonsense, real-world customer satisfaction and retention applications that are specifically designed for dealerships. These applications fix CSI, increase sales volume by generating more repeat and referral customers, and recoup millions of the service dollars that your dealership may be losing to Jiffy Lube, Wal-Mart, Pep Boys, Tires Stores and the like.
  • We do that by providing manageable tools and training that change dealership culture from “all” transactional to more relational, modify employee behavior from don’t know, don’t care to know how and engaged, and insure enforcement on every transaction, every time without putting more demands on your time or straining your resources.